2026 Agenda

This session explains why the first hour after an incident – the ‘golden hour’ – is critical for First Notification of Loss (FNOL). We’ll explore how swift, accurate reporting reduces claim costs, protects drivers and speeds repairs and liability decisions. It will look at practical ways to educate drivers and managers on what to do at the scene, what information to capture, and which tools or apps to use. We’ll cover key elements of good insurance advice, how to align your FNOL process with insurer expectations, and the policies you need in place to make rapid reporting the default, not the exception.